Open Monday to Friday 09:00 a.m. to 5:00 p.m. (We are closed during public & bank holidays)
We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it.
Please phone or write to us, as follows:
Phone: 01202 528 800
Email: hoosh@movohealthandlife.co.uk
In writing: 30 High Street, Chislehurst, BR7 5AS
Please supply your policy number so that we can deal with your enquiry promptly.
Receipt of your complaint will be acknowledged within 1 working day in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.
In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsman.org.uk
Making a complaint will not affect your legal rights.